Orders are generally processed during regular business days. Processing times may vary during weekends, holidays, periods of elevated order volume, inventory reviews, or verification checks.

An order confirmation does not mean that an order has shipped. Shipping confirmation and tracking information are provided after the order has entered carrier transit.

Orders that have already entered fulfillment may not be eligible for cancellation, address changes, product changes, or other modifications.

Available shipping methods, charges, and estimated delivery windows are displayed during checkout. Rates may vary based on destination, package weight, order value, and carrier availability.

Delivery estimates are provided by the carrier and are not guaranteed. They do not include order-processing time and may be affected by weather, holidays, service disruptions, security inspections, or other circumstances outside our control.

When tracking is available, it is sent to the email address or contact information entered during checkout.

Tracking information may take time to update after a shipping label is created. A label-created status does not necessarily mean that the carrier has already scanned or received the package.

Customers are responsible for monitoring tracking updates and arranging timely receipt of their shipments.

A shipment is considered delivered when the carrier marks it as delivered to the address provided at checkout.

If tracking shows delivery but the package cannot be located, customers should first check surrounding delivery areas, household members, building staff, neighbors, parcel lockers, and the local carrier office.

Timeless Peptides is not responsible for packages that are stolen, misplaced, or lost after the carrier records successful delivery.

Carrier delays can occur because of severe weather, transportation disruptions, customs processing, service interruptions, incorrect routing, or seasonal volume.

Once a package has been accepted by the carrier, transit timing is controlled by that carrier. Timeless Peptides cannot guarantee a specific arrival date or prevent delays occurring after carrier acceptance.

Contact support if tracking has not updated for an extended period. We may assist with reviewing the shipment, but carrier investigations and claim timelines are controlled by the carrier.

Inspect all shipments promptly after delivery. If a package or product arrives visibly damaged, contact support as soon as possible.

Please provide clear photographs of:

• The exterior shipping box or mailer
• The shipping label
• The internal packaging
• The affected product and product label
• Any visible leakage, breakage, or physical damage

Do not discard the product, shipping container, or internal packaging until the review is complete. Missing photographs or discarded materials may prevent us from verifying the claim.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Timeless Peptides is not responsible for delays, failed delivery, returned shipments, or loss caused by an incorrect, incomplete, or outdated address supplied by the customer.

If an address correction is requested before fulfillment begins, we will make reasonable efforts to update it. Address changes cannot be guaranteed after fulfillment or carrier processing has started.

Additional shipping charges may apply when a package must be reshipped because of an address error or failed delivery.

International shipping availability is shown during checkout. Customers are responsible for confirming that products can be legally imported, received, possessed, and used in their destination jurisdiction.

International orders may be subject to customs inspections, duties, taxes, brokerage charges, import restrictions, or seizure. These costs and risks are the responsibility of the customer unless otherwise stated at checkout.

Timeless Peptides cannot guarantee customs clearance or reimburse charges imposed by customs authorities or local carriers.

Shipping conditions can vary by route, carrier, season, and delivery location. Customers should retrieve shipments promptly and follow the storage instructions provided with the product or in the Research Library.

Temporary exposure during normal carrier transit does not automatically establish that a sealed product has been damaged. Product concerns are reviewed individually based on the product, packaging, transit history, and available documentation.

For shipping assistance, contact Timeless Peptides and include:

• Your full name
• Your order number
• Your tracking number
• The delivery address used at checkout
• A clear description of the issue
• Photographs when damage is involved